Refund & Cancellation Policy

1. Before we start work — full refund

If you cancel your order before we begin customising your invite (i.e. before we start building with your details), you are entitled to a full refund. Just email us as soon as possible at [email protected] with your order number.

2. After work begins

Once we have started customising your invite, the order becomes a personalised digital service that cannot be “returned”. At this stage:

• We will keep working with you, free of charge, to get the design right through reasonable revisions.
• A refund is generally not available simply for a change of mind, since the work is already done specifically for you.

3. When we'll always make it right

You are entitled to a refund or a free fix if:

• we are unable to deliver your invite at all; or
• the delivered invite has a genuine defect that we are unable to resolve within a reasonable time; or
• you were charged incorrectly or charged more than once for the same order.

In these cases we will, at your option, fix the issue or refund the amount paid for that order.

4. How to request a refund

Email [email protected] with your order number, the email/phone used at checkout, and a short description of the issue. We aim to respond within 48 hours. Approved refunds are processed back to your original payment method within 5–7 business days (your bank may take a little longer to reflect it).

5. Duplicate & failed payments

If a payment fails but money is deducted, or you are charged twice, contact us with the transaction reference and we will verify and refund any extra amount promptly.

6. Contact

For anything related to cancellations or refunds, reach us at [email protected]. We're reasonable people and will always try to do right by you.